Returns & Biosecurity Policy
The Hippeastrum Co.
Last updated: 24/02/26

No Returns Due to Biosecurity

Due to strict biosecurity and plant health standards, The Hippeastrum Co. does not accept returns of bulbs or live plant material.

Once plant products leave our premises, we cannot guarantee the conditions they have been kept in. Returning plant material poses a risk of introducing pests, diseases, or contamination into our growing environment and other stock.

For this reason, we are unable to accept returns, exchanges, or change-of-mind refunds.

This policy helps us protect the health of our collection and ensure the highest quality plants for all customers.

Damaged or Incorrect Orders

If your order arrives:

Damaged in transit

Incorrect

Missing items

Please contact us within 48 hours of delivery with clear photos of:

The product

The packaging

The shipping label

Email: info@thehippeastrumco.com.au

We will assess the issue and may offer at our discretion a replacement, store credit, or refund where appropriate.

Order Cancellations

Orders cannot be cancelled once they have been packed or shipped.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

If a product is deemed faulty, significantly not as described, or fails to meet consumer guarantees, you may be entitled to a remedy in accordance with Australian law.