Shipping policy

Shipping Policy
The Hippeastrum Co.
Last updated: 9/3/26

  1. Shipping Locations

We currently ship within Australia only to QLD NSW ACT VIC AND SA (expanding to quarantine states soon)

We do not ship internationally.

  1. Processing Time

Orders are typically processed every Monday. Public holidays excluded. Orders will be sent the following Tuesday in that instance.

During peak season, pre-order periods, or promotional events, processing times may be extended.

Business days do not include weekends or public holidays.

We offer free shipping on all orders over $300.

Orders under $300 will have shipping calculated at checkout based on your location and order size.

  1. Shipping Methods

Orders are shipped via Australia Post Express Post Only.

This gives your plants the best chance to get to you asap.

Shipping timeframes provided by carriers are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal service disruptions

  • Extreme weather events

  • Peak seasonal demand

  • Industrial action

  • Events beyond our control

  1. Risk and Responsibility

Risk in the goods passes to the customer once the order has been dispatched.

Once lodged with the carrier, we are not responsible for:

  • Delivery delays

  • Lost parcels

  • Damage caused in transit

  • Parcels left unattended

Customers are responsible for ensuring someone is available to receive the delivery where appropriate.

  1. Live Plant Material

Hippeastrum bulbs are live plant material and may be affected by heat, cold, or transit delays.

We take care to package all orders appropriately; however, we cannot control conditions during transit.

We are not responsible for plant stress caused by:

  • Postal delays

  • Exposure to extreme temperatures

  • Delayed parcel collection

  1. Incorrect Address

It is the customer’s responsibility to provide accurate shipping details.

We are not liable for orders delivered to incorrectly supplied addresses.

If a parcel is returned to us due to incorrect address details, additional shipping fees will apply for redelivery.

  1. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Please provide:

  • Clear photographs of the product

  • Photographs of packaging

  • The shipping label

Claims made outside this timeframe may not be accepted.

Nothing in this policy excludes your rights under the Australian Consumer Law.

  1. Lost Parcels

If a parcel is marked as delivered by the carrier, we are not responsible for replacement or refund.

Customers must raise delivery disputes directly with the carrier where tracking confirms delivery.